Returns & Exchanges

We want you to love your Motel outfit, but if it's not quite right, you have 30 days from the date of delivery to return your items for a refund. Please ensure all items are unworn, unwashed, and still have their original tags attached.

1

Start Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Choose Your Method

Select your preferred return shipping carrier and generate your prepaid postage label or QR code for a contactless drop-off.

3

Pack Your Items

Place the items in their original packaging, ensuring the parcel is securely sealed to prevent damage during transit.

4

Drop and Track

Hand your parcel over to your chosen courier and keep your proof of postage receipt until your refund has been fully processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing